ChangeLog 4.0.1-03062122 - 06/03/2026 - 21:11
Internationalization / Statistics
• International regions/subdivisions data is now embedded directly into the system (simpler and more stable loading)
• Internal adjustments to the internationalization service to reduce runtime file-resolution dependency
Tickets / Counters
• Fixed ticket counters query: it now uses the correct source for contact tags
• Improved counter reconciliation to reduce mismatches between what is shown on screen and the real values
Realtime / Sockets
• Improvements to realtime connection and reconnection
• Ticket list listener is now attached per tenant
• Added safety polling with visibility-based snapshots
• Increased snapshot cooldown to avoid excessive updates
• Better cleanup of handlers to reduce duplicated behavior
Messages / Support
• More stable message ordering when timestamps are tied
• More robust ticketNumber resolution/cache in chat
• General improvements in frontend message and ticket handling
External ticket distribution (new)
• New endpoints to query the *next assignee* and also *automatically transfer* to the next assignee
• Reusable and more consistent distribution rules across system flows
• Supports the following distribution modes:
- *Random*
- *Balanced*
- *Sequential*
- *Sticky* (keeps continuity logic)
• Extra validation of context/configuration before executing the distribution
• Feature available only for *Cloud* licenses
Other
• Development logging helpers
